1 reviews | Active since Jun 2015
Nashua to MTN, HIGH account, unknown third user
I was a Nashua Mobile client.<br> This is what followed. Instead of R1250 per month it suddenly became R4000, then R8000 now R6000. I returned the DO's.<br> <br> Tue 2015/02/24 08:44 AM<br> Why have you terminated my service? *** and ***.<br> Who is my service provider?<br> Why have you deducted R4034.02 on the 30th of January 2015.<br> Payments: 2014-11-29 R1797.45<br> 2014-12-31 R1445.95<br> 2015-01-30 R4034.02<br> PLEASE CALL!!!!<br> <br> Tue 2015/02/24 04:47 PM<br> Mr Akwasi Addai requested me to forward you the following:<br> copy of my ID<br> and affidavit.<br> I am not using the number, ***.<br> <br> Wed 2015/03/11 02:02 PM<br> Thank you for submitting your query through this medium of correspondence.<br> Your reference number for this query is ***<br> <br> Fri 2015/03/27 11:42 AM<br> Dear MTN<br> If you continue to submit the DO for R8423.08, I will return it again. Please resolve this issue.<br> Antonie<br> <br> Wed 2015/04/29 09:44 AM<br> [Email Removed]<br> Credit management.<br> Nosipo Magazi.<br> This to confirm our telephone conversation of yesterday. The Nashua statements will follow shortly.<br> Antonie Prinsloo<br>
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the query has been logged to investigate the source for the high usage : Ref Number : REQ:***.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the query has been logged to investigate the source for the high usage : Ref Number : REQ:***.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
REQ:***
