BH
Brenda H
1 reviews | Active since Sept 2011
12 Feb 2015, 15:53
Nashua Mobile / MTN change
I had been billed by Nashua Mobile on 2 contracts for BIS which i do not have. They promised a refund into my account.... still waiting.! MTN.. disgusting, disgusting Service. They too charged me for BIS after the takeover and promised a credit. No credit is showing on my Account for the last 3 months. When i call the \CUSTOMER CARE"the lady tells me but it has been credited"
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MTN South Africa's replyOfficial
25 Feb 2015, 09:33Hello brenda1230,
We do apologize for the breakdown in service and for the delayed response.
We have now logged a request with our Banking Department and requested that the amount of R235.98 to be refunded to your banking account.
The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the breakdown in service and for the delayed response.
We have now logged a request with our Banking Department and requested that the amount of R235.98 to be refunded to your banking account.
The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply25 Feb 2015, 09:33
Official
Hello brenda1230,
We do apologize for the breakdown in service and for the delayed response.
We have now logged a request with our Banking Department and requested that the amount of R235.98 to be refunded to your banking account.
The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the breakdown in service and for the delayed response.
We have now logged a request with our Banking Department and requested that the amount of R235.98 to be refunded to your banking account.
The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***