TR
Tracy R

1 reviews | Active since Oct 2010

15 May 2015, 16:20

NASHUA MOBILE INTEGRATION INTO MTN SHOCKING

it's been 5 months now and i think that i have given MTN enough time to sort my account and contract that has<br> no similarity to the contract i signed with nashua mobile before they closed doors. My R798 contract per month which includes 1 cell, i data line and a tablet is now R2600 per month with a credit limit, my services get cut<br> when i reach this certain credit limit i know nothing about.<br> <br> Firstly my contract with mtn was not discussed with me, not even a phone call to say can they structure my contract. so that's the first breach of contract. The billing is out of this planet, if i wanted the package as they have it would have gone onto a pay as you go, which is seriously what i am considering after a 13year relationship with Nashua Mobile, and to mention that not once was i ever disappointed with them. It's quite scary to know that there are so many clients with the same problem as mine. No feedback 4 months later, a complaints email that never worked for a month, MTN 14th avenue no staff on duty to assist on a saturday morning. I want this contract cancelled and all the rightful monies owing to be paid back to me.<br> <br> ICASA AND CARTE BLANCHE HERE I COME!

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Replies (1)
MTN South Africa
MTN South Africa's reply16 May 2015, 12:47
Official
Hello tracy2010,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please bear with us as we are aware, the matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
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