JM
Jacob M
1 reviews | Active since Feb 2010
17 Jan 2017, 07:33
Nano SIM activation
<p>I upgraded to a phone that requires a nano sim which came with the phone. My old SIM does not fit in the new phone. I called Customer service and they advised me to go to the nearest MTN shop for assistance. The MTN shop me to Menlyn which is far from where I stay. </p> <p>Can't you just link my number to the new SIM using the SIM card number?</p> <p> </p> <p>Is it really that difficult?</p> <p> </p> <p>I think I will have to return the phone if I cannot use it.</p> <p> </p> <p>Regards</p>
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
30 Jan 2017, 18:56Thank you for your post.
We apologize for any inconvenience incurred.
We apologize for the delayed response. Have you received the nano sim card from the store? If yes please assist us with the nano sim card number. Please make a copy of the new nano sim card and send to me with a copy of your ID to assist you. My email address ***
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply30 Jan 2017, 18:56
Official
Thank you for your post.
We apologize for any inconvenience incurred.
We apologize for the delayed response. Have you received the nano sim card from the store? If yes please assist us with the nano sim card number. Please make a copy of the new nano sim card and send to me with a copy of your ID to assist you. My email address ***
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's replyOfficial
30 Jan 2017, 19:06Official private reply:
Thank you for your post.
We apologize for any inconvenience incurred.
We apologize for the delayed response. Have you received the nano sim card from the store? If yes please assist us with the nano sim card number. Please make a copy of the new nano sim card and send to me with a copy of your ID to assist you. My email address ***
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply30 Jan 2017, 19:06
Official
Official private reply:
Thank you for your post.
We apologize for any inconvenience incurred.
We apologize for the delayed response. Have you received the nano sim card from the store? If yes please assist us with the nano sim card number. Please make a copy of the new nano sim card and send to me with a copy of your ID to assist you. My email address ***
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
JM
Jacob M's updateReviewer Update
31 Jan 2017, 08:46I finally arranged a half day off to have this sorted out.
Regards
JM
Jacob M's update31 Jan 2017, 08:46
Reviewer Update
I finally arranged a half day off to have this sorted out.
Regards