BM
Bongiwe M

1 reviews | Active since Dec 2014

13 May 2015, 12:45

Nandipha hanged up my call without assisting me

I am very unhappy with MTN service, I have a contract the expired in March but up to this day they are failing to cancel it, I always call them and hold the line for a very long time but I don't get assistance they just hang up my call.<br> <br> I want MTN to cancel the contract in question with immediate effect because I am paying for nothing, their network sucks and I always forfeit my data, their customer service is very bad and they forget that customers must be their first priority. should I not pay my account I will be blacklisted in a second but they fail to do simple thing.<br> <br> I am very unhappy and wish that they resolve this with immediate effect because I can no longer pay for something that's useless, I am tired of being ****** on daylight.<br> <br> I've been calling them since March but they are not helping they just keep on taking my money for nothing

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Replies (1)
MTN South Africa
MTN South Africa's reply14 May 2015, 16:05
Official
Hello bongiwe@123,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly be advised that your number has been cancelled and migrated to Prepaid.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda