Nana Dlamini Retains MTN client

Was contacted by Nana Dlamini to upgrade both my contracts. First time I've ever had a sales person pronounce my name correctly (something that too many companies don't take seriously, it's a major sign of respect in our multi-cultural society).

Nana explained everything clearly, she took the time to answer my questions and re-explain/clarify certain points.

I was about to cancel to contracts, but by offering me a reduced sim only upgrade Nana has managed to maintain an MTN client. I will be taking out a 3rd contract since I can now afford it.

Offering this to clients in this climate shows that MTN is taking consumers into consideration.

Well done on acting fast.

I do hope that MTN recognises that they have a very talented staff member and that Nana is acknowledged and rewarded for her professionalism!