Name Clearing Letter still not sent from 2013

Hello,<br> <br> I have been quite patient with MTN for the past 2years. <br> <br> I was listed by the company after they claimed I did not pay my monthly contract fee.<br> I reported them via Hello Peter because it was not true, they just failed to track my payments. I agreed to continue paying and end the contract because I was not winning with them and my credit record was on the line.<br> <br> I settled the account in 2013. Called MTN services to confirm all was correct and they agreed. They said they will confirm this in writing and have my name cleared.<br> <br> I never received a letter from them after requesting a number of times.<br> <br> I checked my credit report, MTN still has me listed!!<br> <br> I am very upset and disappointed because I did my part.