Name change took 29 days, False advertising, 3 days for upgrade and still not done. Just bad service from MTN.

It took MTN 29 Days for a name change. Once that was done, I app**** for upgrade. Saw deal on internet and when to mtn to upgrade. Upgrade application was loaded at mtn store as per package advertised on internet at that time. Next day I recieved notification that upgrade was approved and loaded. I went to store to collect phone. When store want to issue phone they realized that package was loaded but the phone are not anymore available on that packages. Now I had to cancel that upgrade and apply on new package at a higher cost. Firstly it is false advertising . MTN advertised on there web page the deal. The shop confirmed that deal on the mtn system when original upgrade was done. Now the deal are removed from MTN web site 1 day after my upgrade was approved. I send a couple of mails to mtn complaints department on the name change, with not a single reply. For two days now the MTN shop escalate to MTN escalation department but still nothing. regret that I did not port to another service provider. Now 3 days later and upgrade still not done. Other service provider done name change and upgrade in 1 hr. MTN over a month for name change and upgrade and upgrade still not done. The MTN shop are very helpful and I feel sorry for the ladies that have to face the clients with no answers from MTN. I spend 6 hrs in last 3 days at MTN shop where the staff try to assist me, Sending mails to MTN Escalation department but they don't get it resolved.