Name change on contract Mess up!

In over 11 years as a business contract customer with MTN, i don't believe the ****py service i just got. I sent a request to change the name on the estatements i receive monthly, to reflect my name and not my company name. I was advised to resubmit alot of documentation as this will be like a new contract application, doesn't make sense because the debit order comes from my account. This process started in february, and gained traction in august, now its Nov and to date i haven't received my estatements with the name change requests. Michelle Bawa ignores emails and isn't helpful at all. It's such people that drag the service levels of the organisation down the drain! I will be moving my personal cellphone contracts away from MTN also the contracts of my businesses will be taken away from MTN.

Thanks for nothing!