KP
Karen P
1 reviews | Active since Aug 2018
11 Dec 2018, 17:24
Nagged to upgrade, upgraded, no phone, no one can help, no service at all.
I upgraded my contract after being told I had to by MTN, they promised delivery of my new phone and card. It's been a month, have phoned about 6 different numbers and told different stories but still no phone, no card, but yet I am apparently on the new contract and paying more already. Disgraceful service. Been loyal for 15+ years but reconsidering now!
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MTN South Africa's replyOfficial
12 Dec 2018, 08:51Good day Karen,
Thank you for your post.
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that this matter has been escalated to our sales department and we will revert with feedback.
Warm Regards,
Zanele Mazibuko
Complaints Management Team
MTN South Africa's reply12 Dec 2018, 08:51
Official
Good day Karen,
Thank you for your post.
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
Kindly note that this matter has been escalated to our sales department and we will revert with feedback.
Warm Regards,
Zanele Mazibuko
Complaints Management Team