eD
elaine D

1 reviews | Active since Jul 2016

01 Jul 2016, 15:42

Mystery of disconnected line

<p>Took a contract with Autopage 22 months ago. Up until March this year , everything was going well. When Mtn took over Autopage, thats's when my problems started. My line was disconnected, my sim was not provisioned and I was not on the Mtn network any more. I have neither cancelled my contract , nor am I in arrears. In fact my subscriptions are currently still being deducted by Mtn. Visited the Mtn store and was told that they are also in the dark because there is no reason given as to why this action has been taken. They are trying to find out more. I am fed up and disappointed with the service provided by Mtn. I am seriously thinking of switching service providers.</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply05 Jul 2016, 12:38
Official

Good Day Elaine David

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

As per our conversation earlier the matter has been resolved, we are glad that we could serve you.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards

Zukiswa

REQ: **********