1 reviews | Active since Jul 2017
Mysteriously talking Nonsense
<p>I have been a loyal customer for years and never missed payments or what so ever...now its been 2 weeks without a phone because MTN don't want to pay out my claim which I took out a cover of 7500 with them...they tell me I should safe guard my phone which I did by putting it inside my cabin holder inside my car before I rushed into the bank and I checked my driver door before I left...I suspect someone have jammed me because I did find my phone later when I checked when I got back...now mtn gives me a reason to not have insurance...I believe everyone have insurance to cover unforeseen events like this ones but MTN will make you think you invited the **** bags to take what's yours. I hated to experience such *******s after being a loyal customer for so long its totally devastating.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to pinnacle marketing supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***7
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to pinnacle marketing supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***7