kN
khumbulani N
1 reviews | Active since Jun 2015
26 Dec 2015, 23:22
Mysterious loss of airtime
It's very disturbing the rate at which airtime and data is dissappering from two of my cellphone accounts with MTN.I have been a loyal customer for three years under contract basis and I have come to a point where I want to port to cell c hoping they won't rip me off as I'm am currently being **********. I can't recharge with 15 rands all the time to make a one minute call.
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MTN South Africa's replyOfficial
28 Dec 2015, 11:30Hello Khumbunkala,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
We have noted on the system that on your Samsung Galaxy S5 LTE-A you have multiple internet connections running. Kindly follow the following steps to help reduce your data usage.
On your settings, data usage, it will show all your handset applications, applications which are your default apps and social apps running. select applications one by one and restrict background data of all applications you don't use every day. As for applications like e.g Operating systems, playstores those are applications which the functionality of your internet depends on therefore for such apps it is not advisable to close them.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
We have noted on the system that on your Samsung Galaxy S5 LTE-A you have multiple internet connections running. Kindly follow the following steps to help reduce your data usage.
On your settings, data usage, it will show all your handset applications, applications which are your default apps and social apps running. select applications one by one and restrict background data of all applications you don't use every day. As for applications like e.g Operating systems, playstores those are applications which the functionality of your internet depends on therefore for such apps it is not advisable to close them.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply28 Dec 2015, 11:30
Official
Hello Khumbunkala,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
We have noted on the system that on your Samsung Galaxy S5 LTE-A you have multiple internet connections running. Kindly follow the following steps to help reduce your data usage.
On your settings, data usage, it will show all your handset applications, applications which are your default apps and social apps running. select applications one by one and restrict background data of all applications you don't use every day. As for applications like e.g Operating systems, playstores those are applications which the functionality of your internet depends on therefore for such apps it is not advisable to close them.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
We have noted on the system that on your Samsung Galaxy S5 LTE-A you have multiple internet connections running. Kindly follow the following steps to help reduce your data usage.
On your settings, data usage, it will show all your handset applications, applications which are your default apps and social apps running. select applications one by one and restrict background data of all applications you don't use every day. As for applications like e.g Operating systems, playstores those are applications which the functionality of your internet depends on therefore for such apps it is not advisable to close them.
Regards
Nompumelelo
REQ:***