1 reviews | Active since Aug 2015
Mysterious Billing on my Top-up accounts
I am really angry now because I received a letter about an outstanding amount of R 494.39, which I don't understand how I accumulated. I spoke to someone at MTN about this two weeks back, who said that it was going to be investigated and I still have not got any response in that regard. If don't understand if it's MTN's way of raising the money for the fine in Nigeria but it is really frustrating. <br> <br> I have two contracts with MTN. One of R199 per month and the other one of R350 per month. Which means I have to pay R549.00 per month. These are top-up accounts so they cannot accumulate a mysterious bill that I am being told about. I was told that money was charged for data, which does not make sense because I use my contract data and when finished, I top up. <br> <br>
Thnka you for your post.
Kindly note that on 20.11.2015 invoice you were owing R1044.39 then you short paid, you only paid R468.00 on the 21.11.2015 then on the 24.12.2015 you only paid R550.00 thats why you still owe R 494.39. The data charges that you billed for in November are valid as the usage limit was only set on 29-11-2015 as per reference number REQ:***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thnka you for your post.
Kindly note that on 20.11.2015 invoice you were owing R1044.39 then you short paid, you only paid R468.00 on the 21.11.2015 then on the 24.12.2015 you only paid R550.00 thats why you still owe R 494.39. The data charges that you billed for in November are valid as the usage limit was only set on 29-11-2015 as per reference number REQ:***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***