MYN Poor Customer Service

I have been a customer of MTN for over 30years. Their service from then to now is really poor. I was due for an upgrade in January 2025 but waited for the new iPhone and was put on a waiting list. I get a call from the branch in Greenstone mall and told that I would not qualify for a contract of up to R700 including the device. I have never had a contract lower than R1000. Currently I pay R960 excluding the device. No feedback. I have written email to the customer services and called the call centre, I have now given up. I will not recommend them to anyone, my company phones have now all been moved to another service provider.