MYN IS A CIRCUS - CONCLUDE MY REFUND ASAP

I've been a customer for around 18 years Upon planning prior to my emigration, I requested a settlement from the MTN retentions dept regarding my 2 contracts, as I wanted to ensure both my contracts were paid up to date and closed.

After a 45min wait on the line i received a figure for both contracts. A week had passed so I decided to double check on the settlement amount, this time I was given a different amount, and amount of around R3000 more than the 1st quotation.

So we go from around R6400 to just over R10 000. The consultant assured me that this was correct and I could settle this sum of just over R10 000 in store.

Which I did, only to receive a statement stating that my account is - R1710.

So the after receiving 2 x incorrect amounts, I have now over paid

I called the call centre and spoke to the retentions dept and was given a reference number and was assured it would be resolved in 21 working days. This being the 28th of March 2021.

Fast Forward to now the 16th of May 2021, MTN constantly respond to my emails with please be patient, here's a new reference number... bla bla bla bla A new consultant on each reply.

I have supp**** a bank letter with my account details, as per their request, even though I was advised that all was in order and they had my details.

MTN we are almost @ 2 months of this outstanding amount, UNNACEPTABLE

You would not tolerate me stating "that its in the process and please be patient" if i was owing you money.

I would suggest that people DO NOT do the right thing and settle their contracts, DO NOT offer them any courtesy as this is not returned by them. Zero customer care.

I strongly feel they will just drag this on as long as they can in hopes that people will give up.

I WILL NOT GIVE UP, AND I WANT MY REFUND ADDRESSED ASAP.

Remember MTN, Social media has a huge reach, and guaranteed that I am not the only customer in this situation.

So today I ask the Top brass to look at your Business model and strongly act on the disgusting customer service that you portray.

Mr MH Jonas Mr KDK Mokhele Mr R Mupita Mrs T Molefe Mrs NP Gosa Mr P Hanratty Mr S Kheradpir Mrs SN Mabaso-Koyana Mr AT Mikati MR S Miller Mrs N Molope Mr VM Rague Mr Lamido S****i Mr NL Sowazi Mrs BS Tshabalala

I ask you all: Is this the vision that you have for your business? Do you all know how poor the service is in your business?

I suggest you investigate what is happening AND FIX IT !!

MTN I want my refund addressed NOW