MYN IS A ****

I need to put my entire story out here because MTN has pushed me beyond frustration. What they’ve put me through is completely unacceptable, and the public deserves to know how they treat their customers. It all started when MTN began deducting money from my account for a contract I knew nothing about. They opened multiple contracts under my name without my consent. When I raised this with them, instead of fixing it, they claimed that I had agreed to it. This was not only insulting but also outright dishonest. As a result, MTN wrongly took over R1,000 from my account. I then had to run around endlessly just to get my own money back: • I wrote email after email. • I was told to send proof of account and proof of payment multiple times, even though it was MTN’s mistake in the first place. • Each time I thought I was getting closer to a resolution, I was either ignored or told to resend documents they already had.

Now you would think that after going through such an ordeal, MTN would fix their systems or at least treat me fairly moving forward. But no — they have continued with the same behavior.

On Friday, the 29th, I made sure to pay my bill in advance because I knew MTN’s debit orders don’t process over weekends. I acted responsibly and made the payment, fully settled. Despite this, MTN still debiting my account again, meaning they took the money twice. When I queried this, they had the audacity to once again ask me for proof of account and proof of payment — the same song and dance I went through during the R1,000+ case. MTN clearly knows my payment was made. They can see it in their own system. Yet instead of correcting their mistake, they drag the process out and keep my money. To make matters worse, when I tried to cancel because of this ongoing abuse, MTN made it impossible to cancel. I am left trapped, frustrated, and financially inconvenienced, while they continue to take money they shouldn’t be taking.

This is not just bad service — this is daylight *******. MTN has: • Opened contracts in my name that I never agreed to. • Debited money I never owed. • Forced me to chase them for refunds • Double-debited me even after I paid in advance. • Ignored my requests to cancel.

I am embarrassed for MTN as a company. A business of this size should never be operating like this. They are quick to take money but painfully slow — or unwilling — to fix their mistakes. They have caused me stress, wasted my time, and tampered with my finances.

If MTN has any integrity left, someone needs to pick up the phone, call me, and resolve this once and for all. Until then, I would strongly warn anyone: if you value your money and your peace of mind, stay far away from these ****mers called MTN.