MYN centurion branch performing RICA *****

Recently MTN had a special which was for a prepaid sim (10 gig af data and unlimited airtime) I bought 1 of these sim cards which was delivered to me. I went to my closest MTN store (centurion mall) to RICA the card and was told that i cannot RICA this card as i have to many numbers. I AM NOT EVEN A MTN CLIENT, how can i have any MTN numbers. The person then stated that it include vodacom. and that i have to many numbers. I have 1 vodacom number for my cell and 1 separate sim for my business modem.

So this is too many numbers. WHAT THE HELL??????????????

What shocked me more was that this consultant was asking me for another ID number (his words any ID even of friends and family) to RICA the card. THIS IS ***** MTN, I told this guy 3 times that this is ***** and then the next ******* came out of his mouth. Can we deregister my current vodacom number. FFS MTN, where do you get your staff? How stupid must they be to work for you??

So clearly i cannot RICA any of my MTN simcards that i bought for my family. So i want my money back (R299.00) that i have paid for this card.

I will be laying a complaint for your centurion mall branch attempting to bypass the RICA rules. If i did not stop him, he would have used my wife I.D number to register the card. I could have used any I.D Number. No wander there are so much ***** in this country. It is because of people and operators like this that does not comply to the rules.

Here is my details on the purchase made. Please tell me who to speak to to get my money back.

This email confirms that you have successfully made a payment of R299.00 to MTN Service Provider (Pty) Ltd The payment will reflect on your statement as "MTN Card Save".

Payment Details Merchant MTN Service Provider (Pty) Ltd VAT Registration # *** Reference MTNPC-947031SME*** Transaction Date Fri, 15 Sep 2023 11:28:00 +0200 Amount R 299.00 (ZAR) Payment Method Visa **************-1979 Auth Code 541342