MYMTNHOME ********** NETWORK SPEEDS

I have the MyMTNHome package with MTN and ever since October began my network dropped to horrible speeds with my download being 480bps and Upload being no more than 20kbps.

Tried calling MTN Customer Care to which they were available, but when I went through to the Contract dept for help first, the network of the person I was put through was horrible, couldn't even make up a single word till she hung up. Secondly, the person I was on a call with just kept quiet or was mute, I don't know, but kept like that till he/she hung up. Called the third time, it went through, I got a rep to assist me but she put me on hold till the phone hung up. That was yesternight.

Today being the 3rd of October, I called again and I was put through to contract dept once again and I was waiting to be assisted by an agent for more than 15 minutes to no avail. Got the number for the network dept, called them, still to no avail. Complained on the email and they told me to follow a link and fill that form, the form doesn't want to submit as it keeps resetting the Captcha Validation.

I work from home and my Laptop's work 3G uses MTN and I'm working just fine with it, my cousin in the house uses MTN on his cellphone and doesn't have a problem, went downstairs and asked a friend if she has issues on her phone as well and she is fine, CLEARLY I'M THE ONLY ONE WHO HAS THIS PROBLEM. We don't have loadshedding either to blame it. Actually very disappointed in MTN.