MyMTNHome Month to Month - Billing issues and no customer service. Shocking!!

I would have given 0 stars if the option was there. Really shocking aftersales service as one is getting a reply from different call center agents and no one does nothing.

On the 15th of Dec I took out a MyMTNHome month to month internet service. The consultant advised me that I would need to pay R1680 as this would be pro rata for Dec as well as for the month of January. I specifically asked the consultant on whether she can confirm that the first debit order will only go off in Feb, as it would be payment for Feb. She confirmed this.

Come January, they tried to deduct R840 for which I did not provision for, and now this has costed me R115 in bank charges. After numerous email nothing is done and now the want to say that the R840 is for Feb.

How can I be charged for Feb beginning of Jan if it is a month to month and after the consultant confirmes that the first debit order will only go off in Feb?

Not one call from a superviser or manager as requested. It is for this reason that I cancelled my Rain Internet due to bad service.

I am expecting a call and a credit as per above otherwise I will share this complaint on every social media platform.