CE
Conradt E
1 reviews | Active since Jul 2015
02 Jul 2015, 10:25
MyChoice 200
Since upgrading to MyChoice 200 on 1/6/2015 I have received no data or SMS per the contract. Since then I have tried to get the matter sorted but to no avail. It seems impossible to get in contact with someone at customer support who is able to sort this out. It seems the only option is to change to another supplier who are interested in their customers.
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MTN South Africa's replyOfficial
15 Jul 2015, 12:18Hello cesterhuysen,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We've now checked your number on the network and see that the data bundle & SMS bundle was not activated on the account. We've now logged a request with our back office to get the bundles activated. Once active on the network, will we be able to credit the account accordingly.
The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We've now checked your number on the network and see that the data bundle & SMS bundle was not activated on the account. We've now logged a request with our back office to get the bundles activated. Once active on the network, will we be able to credit the account accordingly.
The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply15 Jul 2015, 12:18
Official
Hello cesterhuysen,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We've now checked your number on the network and see that the data bundle & SMS bundle was not activated on the account. We've now logged a request with our back office to get the bundles activated. Once active on the network, will we be able to credit the account accordingly.
The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We've now checked your number on the network and see that the data bundle & SMS bundle was not activated on the account. We've now logged a request with our back office to get the bundles activated. Once active on the network, will we be able to credit the account accordingly.
The reference number for the request logged is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***