MY UPGRADE IS APPARENTLY A ***** CASE NO ONE CAN ADVISE ON!!!!

I recently upgraded my line, and it was approved. The device was on its way to me twice - once at the end of Sept and then again once in the beginning of Oct 2022. I have been a loyal client for almost 10 years if not more on the contract I currently have with MTN. Even with my debt review in place you guys assisted me accordingly.

Today almost a month later from my initial upgrade, I have been calling all different departments affiliated to MTN and its upgrades! EVEN DSV!!! MTN Service Champions alone need to work on their attitudes. Nonetheless, I queried my delivery last week as the debit order has been adjusted, and was advised by an MTN deliveries contact that it would be delivered this week. I have now called well over 9 different departments and finally someone advised me that the device was returned and it shows as a ***** case????????!!!!!!!!!!!!!!!!!!! But this person cannot give me anymore information than this but gave yet another number to call.

I don't understand, the upgrade was approved, the debit order was quickly changed as well. So why was the device returned. No one knows what the ***** case is, even I am doubting myself at this point. Not to even mention this is the second time I have upgraded lines and still have not received the 10GB and yet again no one at MTN, MTN Online, Mondo, CCI none of these departments knows a ****ing thing.

I have never been more livid with MTN. So I am sitting here under the impression my delivery will be soon but WHAT MORE CAN I SAY OR DO????