MY UNHAPPINESS WITH BILLING

On Monday I tried to get hold on Philisiwe Sibiya for a 1h but all my calls were transferred to her office or PA without any joy. I am not really sure if this is how as a customer I should be treated .<br> <br> My complain<br> <br> 1. October 2014 i was due for upgrade then I moved to MY CHOICE 50 MINUTES from topup. In my understand and the way this was explained to me, I was going to receive 50 minutes every months and once I reach this minutes I will have to buy my own airtime. To my surprise in December I had to pay +/_ R1,500.00 which i only discovered in January that I had paid that amount for a phone.<br> 2. 15 January 2015 I received a sms indicating that I have exceeded my limit and my phone suspended, and I needed to pay +/_R3500. Then I enquired this but no date I have no feedback and I still owe this money.<br> <br> I am not happy with the billing that was done on my account since I never signed for this contract and I am highly disappointed with service offered to me by MTN.<br> <br> ON THAT NOTE I AM NOT WILLING TO PAY THIS MONEY.