GR
Greta R

1 reviews | Active since Nov 2013

18 Feb 2016, 09:38

MY THIRD ATTEMPT TO DELETE TWO ********** ACCOUNTS

I have reported this on Hellopeter.com, been to MTN in Brooklyn and Menlyn numerously since I realised MTN added ********** accounts against my name.<br> <br> I paid the first month, even for the ********** numbers, just to keep my own cell phone active. I reported the fact. I handed in my affidavit and my ID. MY ID, that MTN uses to open ********** accounts.<br> <br> I did not pay the two ********** lines this month. I do not use it. I again advised the person at MTN that I only want MY LINE open. Since the ********** numbers are on MY name, I CAN CHOOSE TO GET IT DISCONNECTED?! BUT GUESS WHAT? MY NUMBER was disconnected. I gave the affidavit AGAIN. I gave my ID AGAIN. My number was AGAIN disconnected because of the fact that I DO NOT PAY FOR THE ********** ACCOUNTS.<br> <br> Now, I get threatening SMS's from MTN spamming me with messages such as \default payment may negatively impact your credit rating..\" I DO PAY MY BILLS. Just not the bills for MTN personnel who load ********** accounts on innocent people's names and get away with it. MTN: DO NOT DARE TO TOUCH MY CREDIT RATING. RATHER DO YOUR ADMIN AND GET THOSE ********** ACCOUNTS OFF MY NAME.<br> <br> Regards<br> Greta v Rensburg"

0
Replies (2)
MTN South Africa
MTN South Africa's reply20 Feb 2016, 18:45
Official
Hello Gretavr,

Thank you for your post

We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

The suspension has been lifted, we will follow up with our colleagues at the store level about the documents and revert to you with feedback.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ:***

GR
Greta R's update07 Dec 2022, 02:35
Reviewer Update
Never received feedback. Never was reimbursed for paying the ********** amounts. Moved my cell phone account to another service provider.