MY SIM SWAP NIGHTMARE

My phone was ****** on the 14th of November 2019 and consequently lost my sim card to ******* and ever since that day i have tried several times to do the Sim swap to no avail. I have tried doing the sim swap via self service, tried to do it through phoning MTN call centres and even went as far as going to the physical MTN shops and in all these instances i must state that i passed all the security questions that i was asked at each given interval. What worries me is the inconsistency in sim swap procedures that i got from the agents that were helping and indeed it left me clueless. At one point another agent promised me that she would escalate the issue to supervisory or managerial level after she noticed that i had been trying to do a sim swap for several days and had passed all the questions and again i did not see the results of the so called escalation The most stressful part was coming to the realisation that there were certain aspects or things that i could not initiate or access because i could not access my MTN number and the sad part also is that it has so enshrined in most of my daily/ routine activities. This issue has left me with a very bad MTN experience considering the length of time that i have used MTN as my network provider of choice in a world where there are other network providers offering services at par or above their standards. *** is the MTN number that i am currently using out of the 5 or 6 if not more starter packs that i have had to buy and RICA under my name.