My sim is out of service! Asked to cancel contract, you're still deducting money!

<p>I haven't been able to use the simcard for months.... I asked MTN to cancel the contract since it's expiring end of January and I DO NOT WANT TO RENEW the subscription. I logged 2 tickets with MTN customer service and I haven't heard ANYTHING.</p> <p>You keep deducting money even though the sim card doesn't even work... I lost all that data, and money... and now you want to take another monthly amount for the next 24 months from me.</p> <p>GET BACK TO ME!!!!!!!!!!!!!!</p>