AJvR
Annaliza Janse van Rensburg
1 reviews | Active since Feb 2016
23 Feb 2016, 14:02
My service is still suspended after a month
I have been trying to get my number to work for more than a month - IT IS STILL SUSPENDED. I have been to more that one store (2 in Cresta); I have logged a call with the helpline; I have called customer support line - and it is STILL SUSPENDED. This is an example of the pathetic customer support service from this supp****
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Replies (1)
MTN South Africa's replyOfficial
03 Mar 2016, 15:51Hello annalizajvr,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have sent a request to our Prepaid department to remove the suspension. Kindly allow a turnaround time of 2 to 24 hours.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have sent a request to our Prepaid department to remove the suspension. Kindly allow a turnaround time of 2 to 24 hours.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
MTN South Africa's reply03 Mar 2016, 15:51
Official
Hello annalizajvr,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have sent a request to our Prepaid department to remove the suspension. Kindly allow a turnaround time of 2 to 24 hours.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have sent a request to our Prepaid department to remove the suspension. Kindly allow a turnaround time of 2 to 24 hours.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***