SB
Sarene B
1 reviews | Active since May 2015
27 May 2015, 22:27
My service has been disconnect 2nd time
My service has been disconnect for 2nd time in 2 months due to ********** contract on my name. I was promised by Mario Singh on 30th April that my account will be cleared and connection reactivated. The account is still not cleared and my connection disconnected for the 2nd time. There's no way to get hold of anyone. I'm without service for more than 6 weeks altogether, and I have to pay for nothing... I received a SMS on the 18th of May to advise that they are in the process of activating my services within 2 to 24 hours. I'm still waiting.<br> SKB
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MTN South Africa's replyOfficial
03 Jun 2015, 15:10Hello SKBrits,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand that this is frustrating. I have sent this directly to the team that is responsible for this matter and have asked them to contact you to resolve this issue.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand that this is frustrating. I have sent this directly to the team that is responsible for this matter and have asked them to contact you to resolve this issue.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
MTN South Africa's reply03 Jun 2015, 15:10
Official
Hello SKBrits,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand that this is frustrating. I have sent this directly to the team that is responsible for this matter and have asked them to contact you to resolve this issue.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand that this is frustrating. I have sent this directly to the team that is responsible for this matter and have asked them to contact you to resolve this issue.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***