GM
Getrude M
1 reviews | Active since Jul 2010
08 May 2015, 18:50
My refund please
This a response to Veronica my line is not an open line & have a contract that I signed which is a Top Up. I have always loaded airtime & bought data bundles all the time so please investigate as promised & refund me my money.
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MTN South Africa's replyOfficial
18 May 2015, 12:54Hello sophiek,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, I have sent you an email with the package that we have on records. Please forward to me a copy of your contract so that we can investigate and resolve.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, I have sent you an email with the package that we have on records. Please forward to me a copy of your contract so that we can investigate and resolve.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply18 May 2015, 12:54
Official
Hello sophiek,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, I have sent you an email with the package that we have on records. Please forward to me a copy of your contract so that we can investigate and resolve.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, I have sent you an email with the package that we have on records. Please forward to me a copy of your contract so that we can investigate and resolve.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,