WM
Wendy M
1 reviews | Active since Oct 2014
23 Jun 2015, 09:39
MY QUERY HAS BEEN PENDING FOR MORE THAN 6 MONTHS
I am now seeking legal action against MTN, my account was settled 3 months ago but its still with legal department. Please remove my account from legal so that I can do a sim swap, I cannot use my number because of this. Please I just need my number back REMOVE ME FROM LEGAL!!! I HATE MTN CAN IT SERIOUSLY TAKE MORE THAN 6 MONTHS FOR ME TO GET A RESPONSE, MY QUERY HAS BEEN PENDING SINCE LAST YEAR!
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MTN South Africa's replyOfficial
25 Jun 2015, 13:21Hello MbalistoM,
We are truly sorry for the inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that the reason why the legal status was not removed was that you short paid the reactivation fee of R87.00.
We've now taken a decision to credit the amount of R87.00 due to the waiting period after you paid the arrears amount and we've requested the legal status to be removed by the management team within our Legal Department.
We will touch base with you as soon as the legal status has been removed.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that the reason why the legal status was not removed was that you short paid the reactivation fee of R87.00.
We've now taken a decision to credit the amount of R87.00 due to the waiting period after you paid the arrears amount and we've requested the legal status to be removed by the management team within our Legal Department.
We will touch base with you as soon as the legal status has been removed.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply25 Jun 2015, 13:21
Official
Hello MbalistoM,
We are truly sorry for the inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that the reason why the legal status was not removed was that you short paid the reactivation fee of R87.00.
We've now taken a decision to credit the amount of R87.00 due to the waiting period after you paid the arrears amount and we've requested the legal status to be removed by the management team within our Legal Department.
We will touch base with you as soon as the legal status has been removed.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that the reason why the legal status was not removed was that you short paid the reactivation fee of R87.00.
We've now taken a decision to credit the amount of R87.00 due to the waiting period after you paid the arrears amount and we've requested the legal status to be removed by the management team within our Legal Department.
We will touch base with you as soon as the legal status has been removed.
Regards
Tim
MTN Complaints Management Team: REQ:***