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bronwyn M

1 reviews | Active since Mar 2013

15 Aug 2015, 06:40

MY PROBLEM SINCE FEBRUARY IS STILL NOT RESOLVED

I HAVE HAD IT WITH MTN. I HAVE BEEN GIVEN THE RUN AROUND FOR FAR TOO LONG. HAVING TO DEAL WITH SO MANY DIFFERENT STAFF FROM MTN, AND DIFFERENT STORIES EVERY TIME. <br> THE POINT IS, I HAVE A NEW CONTRACT WITH MTN, NOT NASHUA MOBILE. AND I'M BEING CHARGED FOR COSTS THAT I WAS NOT MADE AWARE OF WHEN I SIGNED THE CONTRACT WITH MTN, IN A MTN STORE. <br> THE TOTAL COST IS INDICATED ON THE CONTRACT WHICH I HAVE SIGNED. AND NOW IM BEING CHARGED TO COST THAT MTN AND NASHUA MADE ARRANGEMENTS.<br> MY CONTRACT WAS SIGNED AND DATED FOR R369.00 PER MONTH WITH 100MINS. WHY AM I BEING CHARGED FOR ADDITIONAL THINGS???? THAT'S NOT MY PROBLEM. FYI. MY CONTRACT IS ON A SAMSUNG S5, AND NOT S4 MINI AS THE PREVIOUS AGENT COMMENTED ON. GET THE FACTS CORRECT, BEFORE REPLYING TO A CUSTOMERS EMAIL. AS I AM ALREADY BITTER ABOUT THIS SITUATION. THIS HAS BEEN GOING ON BACK AND FORTH FOR MONTHS, AND LEGALLY MTN IS IN BRIDGE OF CONTRACT.<br> CAN SOMEONE PLEASE SORT THIS OUT. I DON'T WANT TO SEND AN EMAIL EVERY MONTH ABOUT THE SAME SITUATION. <br> <br> A VERY DISSATISFIED CLIENT

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Replies (1)
MTN South Africa
MTN South Africa's reply01 Sept 2015, 15:24
Official
Hello bronwynmulder,

Thank you for bringing this matter to our attention.

We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.

As per previous response, charges on account are valid.

kind regards,
Thabang