1 reviews | Active since Mar 2013
MY PROBLEM SINCE FEBRUARY IS STILL NOT RESOLVED
I HAVE HAD IT WITH MTN. I HAVE BEEN GIVEN THE RUN AROUND FOR FAR TOO LONG. HAVING TO DEAL WITH SO MANY DIFFERENT STAFF FROM MTN, AND DIFFERENT STORIES EVERY TIME. <br> THE POINT IS, I HAVE A NEW CONTRACT WITH MTN, NOT NASHUA MOBILE. AND I'M BEING CHARGED FOR COSTS THAT I WAS NOT MADE AWARE OF WHEN I SIGNED THE CONTRACT WITH MTN, IN A MTN STORE. <br> THE TOTAL COST IS INDICATED ON THE CONTRACT WHICH I HAVE SIGNED. AND NOW IM BEING CHARGED TO COST THAT MTN AND NASHUA MADE ARRANGEMENTS.<br> MY CONTRACT WAS SIGNED AND DATED FOR R369.00 PER MONTH WITH 100MINS. WHY AM I BEING CHARGED FOR ADDITIONAL THINGS???? THAT'S NOT MY PROBLEM. FYI. MY CONTRACT IS ON A SAMSUNG S5, AND NOT S4 MINI AS THE PREVIOUS AGENT COMMENTED ON. GET THE FACTS CORRECT, BEFORE REPLYING TO A CUSTOMERS EMAIL. AS I AM ALREADY BITTER ABOUT THIS SITUATION. THIS HAS BEEN GOING ON BACK AND FORTH FOR MONTHS, AND LEGALLY MTN IS IN BRIDGE OF CONTRACT.<br> CAN SOMEONE PLEASE SORT THIS OUT. I DON'T WANT TO SEND AN EMAIL EVERY MONTH ABOUT THE SAME SITUATION. <br> <br> A VERY DISSATISFIED CLIENT
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
As per previous response, charges on account are valid.
kind regards,
Thabang
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
As per previous response, charges on account are valid.
kind regards,
Thabang
