CA
Caitlin A
1 reviews | Active since Jun 2009
02 Feb 2015, 08:46
My point exactly
I didn't pay the September invoice because I had a query which was never resolved. You didn't reply to any emails and call center doesn't answer. Explain to me how my last invoice was R1331.72 (which I will happily pay) but the amount outstanding is R1720.41. Just proves that I have been billed after my contract was cancelled. I want a credit for every month I was billed after September and I will pay outstanding. BTW the number below also put me on hold till the line went dead<br> <br> Hello CA Alberts,<br> We are truly sorry for any inconvenience caused. <br> <br> We have now had a look at the account and we see that you did not make a payment for your invoice dated the 13th of September 2014 (R1331.72) which was going to be the last invoice generated.<br> <br> The line was set to be deactivated on the 22nd of November 2014. After there was no payment received since the 27th of October 2014, the line has now been deactivated by our Legal Department and there is an arrears amount of R1720.41 payable by yourself.<br> <br> Please call *** and request to be transferred through to our Legal Department to make arrangements to pay the arrears on the account.<br> <br> Regards<br> Tim<br> MTN Complaints Management Team: REQ:460911
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MTN South Africa's replyOfficial
17 Feb 2015, 14:18Hello CA Alberts,
We do apologize for the delayed response and for the inconvenience caused with trying to get through to our Legal Department.
The invoice amount of R1331.72 included your subscription of R149.00 and then additional usage (packet switch data call charges) to the value of R1182.72. You exceeded the monthly 2GB data bundle provisioning and continued making use of the service.
Once you made the payment of R1331.72 and sent the proof of payment to *** and then we will credit the account with the invoices for the month of December 2014 & January 2015 (R298.00). The invoice for October 2014 cannot be credited as the SIM card was used, the 2GB data bundle provisioning was exceeded in this month too and additional usage of R633.50 incl. VAT was generated.
We will then request our Legal Department to cancel the contract completely.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the delayed response and for the inconvenience caused with trying to get through to our Legal Department.
The invoice amount of R1331.72 included your subscription of R149.00 and then additional usage (packet switch data call charges) to the value of R1182.72. You exceeded the monthly 2GB data bundle provisioning and continued making use of the service.
Once you made the payment of R1331.72 and sent the proof of payment to *** and then we will credit the account with the invoices for the month of December 2014 & January 2015 (R298.00). The invoice for October 2014 cannot be credited as the SIM card was used, the 2GB data bundle provisioning was exceeded in this month too and additional usage of R633.50 incl. VAT was generated.
We will then request our Legal Department to cancel the contract completely.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply17 Feb 2015, 14:18
Official
Hello CA Alberts,
We do apologize for the delayed response and for the inconvenience caused with trying to get through to our Legal Department.
The invoice amount of R1331.72 included your subscription of R149.00 and then additional usage (packet switch data call charges) to the value of R1182.72. You exceeded the monthly 2GB data bundle provisioning and continued making use of the service.
Once you made the payment of R1331.72 and sent the proof of payment to *** and then we will credit the account with the invoices for the month of December 2014 & January 2015 (R298.00). The invoice for October 2014 cannot be credited as the SIM card was used, the 2GB data bundle provisioning was exceeded in this month too and additional usage of R633.50 incl. VAT was generated.
We will then request our Legal Department to cancel the contract completely.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the delayed response and for the inconvenience caused with trying to get through to our Legal Department.
The invoice amount of R1331.72 included your subscription of R149.00 and then additional usage (packet switch data call charges) to the value of R1182.72. You exceeded the monthly 2GB data bundle provisioning and continued making use of the service.
Once you made the payment of R1331.72 and sent the proof of payment to *** and then we will credit the account with the invoices for the month of December 2014 & January 2015 (R298.00). The invoice for October 2014 cannot be credited as the SIM card was used, the 2GB data bundle provisioning was exceeded in this month too and additional usage of R633.50 incl. VAT was generated.
We will then request our Legal Department to cancel the contract completely.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,