TG
Timothy G
1 reviews | Active since Jun 2015
10 Jul 2015, 14:28
My phone runs out of Airtime every month although
My phone runs out of Airtime every month although its an open contract.<br> this has happened nearly every month and MTN can do NOTHING ... NOTHING to help me.<br> I have not even bothered to phone customer care as they are all toyi toying like brainless barbarians.<br> Come to my office, take your phone and your useless contract and be gone out of my life.. FOREVER<br> Some of us are trying to run a business here!<br> <br> ENOUGH IS ENOUGH<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
29 Jul 2015, 10:10Hello gough.timothy,
We are truly sorry for the inconvenience caused and for the delayed response.
We have now perused your account and see that there was a problem with your usage limit set on the account. We've requested our Billing Application Support team to resolve the issue and your number will not be barred for outgoing calls thereafter.
We will touch base with you as soon as we get feedback that the matter has been resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response.
We have now perused your account and see that there was a problem with your usage limit set on the account. We've requested our Billing Application Support team to resolve the issue and your number will not be barred for outgoing calls thereafter.
We will touch base with you as soon as we get feedback that the matter has been resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply29 Jul 2015, 10:10
Official
Hello gough.timothy,
We are truly sorry for the inconvenience caused and for the delayed response.
We have now perused your account and see that there was a problem with your usage limit set on the account. We've requested our Billing Application Support team to resolve the issue and your number will not be barred for outgoing calls thereafter.
We will touch base with you as soon as we get feedback that the matter has been resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response.
We have now perused your account and see that there was a problem with your usage limit set on the account. We've requested our Billing Application Support team to resolve the issue and your number will not be barred for outgoing calls thereafter.
We will touch base with you as soon as we get feedback that the matter has been resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***