1 reviews | Active since Apr 2014
My phone out for repairs to MTN disappears
<p>MTN, I want my phone back.It is 2 months you cannot locate my phone.I am tired of MTN services now.I need my phone back.</p> <p> </p> <p>Service Request No.1- ********** 2799</p> <p>SR Date and Time:05/25/2016 11:32:17</p> <p>M-Numner:M- ********** 309</p> <p>Store name:Cresta U218</p> <p> </p> <p>What do you think I am using?</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********
You promised to call me with an updae.It is the third day waiting
You promised to call me with an updae.It is the third day waiting