1 reviews | Active since Nov 2016
My phone is RICA barred
<p>I have cell phone contract with MTN. I went in MTN SP in Alberton City on Saturday 11 February for a sim swap.<br />The swap only occurred on Tuesday morning of 14 February. Now I can't use my phone anymore as a message tells me that my service has been RICA barred. So I can't use my phone and MTN SP Alberton says that I must wait. They say it could take from one to 24 hours. Is this normal? </p>
Hi Alice
I've just rebooted the device especially for you(5th time today). I still get the RICA barred message.
I need to use this phone urgently.
Can't this be resolved, please. The sim swap was done on Saturday. That's 4 days ago. The swap took 3 days to go through, now the RICA has been holding me up since 9am yesterday morning.
Regards
Ivan
Hi Alice
I've just rebooted the device especially for you(5th time today). I still get the RICA barred message.
I need to use this phone urgently.
Can't this be resolved, please. The sim swap was done on Saturday. That's 4 days ago. The swap took 3 days to go through, now the RICA has been holding me up since 9am yesterday morning.
Regards
Ivan
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that when checked on the back end systems, Rica had been done today as well as all that is needed to be done is to reboot handset and turn on the device to connect to the network.Please advise if all is in order.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that when checked on the back end systems, Rica had been done today as well as all that is needed to be done is to reboot handset and turn on the device to connect to the network.Please advise if all is in order.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Hi Kevin
You have just repeated exactly what Alice said previously.
Just to humour you, I have rebooted the device yet again with the same result. This is not a ****. I actually do have a problem with my service being RICA barred.
Please resolve this incidence of bad service.
Regards
Ivan
Hi Kevin
You have just repeated exactly what Alice said previously.
Just to humour you, I have rebooted the device yet again with the same result. This is not a ****. I actually do have a problem with my service being RICA barred.
Please resolve this incidence of bad service.
Regards
Ivan
Hi Alice and Kevin
Problem solved. It was a case of too many sims lying around.
Appologies for any stress caused.
regards
Ivan
Hi Alice and Kevin
Problem solved. It was a case of too many sims lying around.
Appologies for any stress caused.
regards
Ivan