RP
ROFHIWA P
1 reviews | Active since Aug 2009
02 Nov 2015, 14:49
My phone is lost after it went for repairs
I booked my fone in for repairs on the 29th Sept 2015. Annah Ndinisa who booked it in said I will get it back in 3-4wks. I went there after three weeks, after waiting for about 2hrs I was told that the system is down, they cant trace my fone. 1st Nov I enquired again, Silvester said he can't trace my fone because my IMEI number isn't showing anything, id rather ccontact the HVRC contact centre. 2 Nov i called the contact centre, Gugu said the same thing...my IMEI number isn't showing anything. I want to know where my fone is?
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MTN South Africa's replyOfficial
03 Nov 2015, 09:39Hello RHPH,
We are truly sorry for the inconvenience caused and for the delay with the booking.
We've managed to locate your booking (Jobcard: OTMMI*** / Samsung SM-A500F / IMEI: ***).
We've now escalated the matter directly to the management team within our High Volume Repair Centre. The booking is pending and might have not been assessed by a technician.
We have requested that you be contacted as soon as the device has been assessed and for them to confirm what the issue is with the device.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the booking.
We've managed to locate your booking (Jobcard: OTMMI*** / Samsung SM-A500F / IMEI: ***).
We've now escalated the matter directly to the management team within our High Volume Repair Centre. The booking is pending and might have not been assessed by a technician.
We have requested that you be contacted as soon as the device has been assessed and for them to confirm what the issue is with the device.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply03 Nov 2015, 09:39
Official
Hello RHPH,
We are truly sorry for the inconvenience caused and for the delay with the booking.
We've managed to locate your booking (Jobcard: OTMMI*** / Samsung SM-A500F / IMEI: ***).
We've now escalated the matter directly to the management team within our High Volume Repair Centre. The booking is pending and might have not been assessed by a technician.
We have requested that you be contacted as soon as the device has been assessed and for them to confirm what the issue is with the device.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the booking.
We've managed to locate your booking (Jobcard: OTMMI*** / Samsung SM-A500F / IMEI: ***).
We've now escalated the matter directly to the management team within our High Volume Repair Centre. The booking is pending and might have not been assessed by a technician.
We have requested that you be contacted as soon as the device has been assessed and for them to confirm what the issue is with the device.
Regards
Tim
MTN Complaints Management Team: REQ:***