1 reviews | Active since Nov 2013
my phone is gone for repairs for 6 months
my phone was not charging, sent it in for repairs in September 2014. First they tried contacting us on the number that was off not the number that we asked them to contact us on. we only found out about this when we went to query about whats going on with the phone. Then they decided to send it for repairs, first they said we need to pay around R300 and the next week that price was well over R1000. when we queried this they said the price changes all the time. We then told them to send it through our insurance but they only sent it this year. Now 24hr mobility wants to know why they are only receiving it now and cannot repair it without proof from the store. 6 months without a phone and wasn't even offered a loan phone,my sim card no longer works <br> and what is going to happen with guarantee/warrantee as this is a new handset. so sick of mtns poor service!
We are truly sorry for the breakdown in service and for any inconvenience caused. It was not our intention to have dissatisfied you in any way.
We will be able to check on the status of the booking and to see why the charges increased. What you will also need to remember is that the consultant in store does a visual inspection and based on what you confirm is the problem the customer makes the selection on our system and the necessary charges is app****.
Up until the device can be inspected by the trained technician, can the final charge be calculated. In order to confirm what exactly happened, we will either need the jobcard number or the IMEI number of the device to trace the booking.
Please send us an e-mail to *** with this correspondence attached to the e-mail with the required information.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for any inconvenience caused. It was not our intention to have dissatisfied you in any way.
We will be able to check on the status of the booking and to see why the charges increased. What you will also need to remember is that the consultant in store does a visual inspection and based on what you confirm is the problem the customer makes the selection on our system and the necessary charges is app****.
Up until the device can be inspected by the trained technician, can the final charge be calculated. In order to confirm what exactly happened, we will either need the jobcard number or the IMEI number of the device to trace the booking.
Please send us an e-mail to *** with this correspondence attached to the e-mail with the required information.
Regards
Tim
MTN Complaints Management Team: REQ:***