1 reviews | Active since Dec 2017
My phone is giving me issues
I took out a contract last year and my phone is giving me issues. I have called Mtn and I went there personally and called again. My phone is still giving me issues. I asked for an early upgrade and they said no.
I have been with Mtn on 2 numbers for about 10 years now.
I will be cancelling my contract and moving to another network.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly be advised that we have evaluated your account and picked up that our Retentions department declined an early upgrade.The earliest you can upgrade is on the 12/06/2018.
Regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly be advised that we have evaluated your account and picked up that our Retentions department declined an early upgrade.The earliest you can upgrade is on the 12/06/2018.
Regards
Mike Ramaboka
Complaints Management Team