My phone has NOT been collected: Claim (#***9)

Hello, <br> <br> I first did a claim (149509-***) on the 30th of June 2015 for my phone to go in for repairs. I did not receive any feedback as MTN said that i would have to wait due to the strike you had. I did not realize that your internal issues must also affect the paying customers.<br> <br> After a lengthy discussion with various Consultants at MTN, Smartphone Plus Repair confirmed on the 13th of August 2015 that they would collect my phone (LG G3) on the 20th of August 2015 at my work place in Woodlands Office Park. I am not happy with the service that has been provided by MTN Smartphone Plus Repair Couriers so far, as I need my phone to be collected and to receive the loan phone has promised. <br> Jonathan Scullard has escalated this request to follow up on the collection last week Friday and no feedback from the escalated party.<br> <br> Please get to this ASAP, I am loosing client's do to this unprofessional conduct by you.<br> Kindly note to call me on *** - Due the delay of my phone not being picked up, I cannot use my MTN number as it is a micro SIM card. I will not pay for a SIM swap due to your negligence.<br> <br> Looking forward to your speedy response.<br> <br> Regards,<br> Kgomotso Mabe