1 reviews | Active since Sept 2016
My Phone Contract Over-billed Repeatedly & Mysteriosly
<p>I have a phone contract with MTN since early 2015. From onset, the airtime and data usage was capped to the contract quota. However, suprisingly my MTN bill for the past three months has been three times what I normally pay. I queried this with MTN store first time I was over-billed and was informed that somehow my phone was uncapped and the store capped it. I enquired with MTN call centre regards how my phone got uncapped but found no help. My bill remained three times higher for the following two months without clarity and help from MTN. I want out. </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that the billing department has investigated and validated the charges correct on reference number: ***, the usage limit/cap was changed via the USSD code by the cellphone user on 2016-04-17 from R0.00 to R1000.00.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that the billing department has investigated and validated the charges correct on reference number: ***, the usage limit/cap was changed via the USSD code by the cellphone user on 2016-04-17 from R0.00 to R1000.00.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***