MY OVER DUE REFUND PLEASE !!!

I have been waiting for my refund since last year. MTN not responding to my emails and ignoring me on twitter. calls are not helpful neither. How long does it take to pay a refund? 5 months?

This email was sent to me in November 2022

Yello Similo,

Thank you for your email.

Kindly be advised that your refund request has been logged with the banking team and the reference for the escalation is ***.

Warm Regards,

Tshepo Mahlangu