NK
Nonhlanhla K
1 reviews | Active since Sept 2011
15 Mar 2016, 09:41
My Outgoing service disconnected!!!
Please note as of yesterday, 14/03/16. I am unable to make calls or send texts on my 2 contracts*** & ***) No notification whatsoever, when I called MTN yesterday they advised their systems were down and couldn't help me. I called this morning ad their \self service\" facility is not available. When transferred to their consults. they drop my calls! My account is up to date, not sure why my services are suspended! Last payment made was on 26/02/16, R844.79. This is very much of an incovenience for me as a paying customer!!!"
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MTN South Africa's replyOfficial
17 Mar 2016, 07:56Hello Crossheart,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
On the account you have 3 lines, the credit limit on the account is for R977.60 for the 3 lines, the system will use the unbilled invoices for April month not as yet finalized. So once the unbilled invoices reach 90% of the credit limit the system will Barr the lines for outgoing calls.
We have increased the credit limit with 523.00 the credit limit will be now R1500.00 to prevent the account to be suspended due to the credit limit.
Payment for R844.79 has been received and reflect on the account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
On the account you have 3 lines, the credit limit on the account is for R977.60 for the 3 lines, the system will use the unbilled invoices for April month not as yet finalized. So once the unbilled invoices reach 90% of the credit limit the system will Barr the lines for outgoing calls.
We have increased the credit limit with 523.00 the credit limit will be now R1500.00 to prevent the account to be suspended due to the credit limit.
Payment for R844.79 has been received and reflect on the account.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply17 Mar 2016, 07:56
Official
Hello Crossheart,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
On the account you have 3 lines, the credit limit on the account is for R977.60 for the 3 lines, the system will use the unbilled invoices for April month not as yet finalized. So once the unbilled invoices reach 90% of the credit limit the system will Barr the lines for outgoing calls.
We have increased the credit limit with 523.00 the credit limit will be now R1500.00 to prevent the account to be suspended due to the credit limit.
Payment for R844.79 has been received and reflect on the account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
On the account you have 3 lines, the credit limit on the account is for R977.60 for the 3 lines, the system will use the unbilled invoices for April month not as yet finalized. So once the unbilled invoices reach 90% of the credit limit the system will Barr the lines for outgoing calls.
We have increased the credit limit with 523.00 the credit limit will be now R1500.00 to prevent the account to be suspended due to the credit limit.
Payment for R844.79 has been received and reflect on the account.
Kind Regards,
Alice van der Merwe
***