eE
ewens E
1 reviews | Active since May 2014
27 Jun 2015, 14:22
My online account NO133211-VAS Airtime recharge.
Sir/Madam.<br> I am very much in doubt whether a service provider can accept monies but do not deliver the goods?<br> Their reference [#***8] and my request further forwarded to the Postmaster for escalation refers, but all to no avail.<br> What can be done to elicit corrective action and a refund of monies,as soon as possible ?<br> <br> Sincerely.<br> <br> E.W.Swanepoel.<br>
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MTN South Africa's replyOfficial
02 Jul 2015, 11:01Hello ed swanepoel,
We are sorry for any inconvenience caused and for the delayed response to your post.
We have now perused your account and see that your invoice dated the 1st of May 2015 included additional usage of R107.91 (packet switch data call charges) and additional data bundle purchases to value of R345.61 (Wholesale data bundle charges).
The additional usage was generated when there was no data bundles available and you continued making use of the service.
We do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the delayed response to your post.
We have now perused your account and see that your invoice dated the 1st of May 2015 included additional usage of R107.91 (packet switch data call charges) and additional data bundle purchases to value of R345.61 (Wholesale data bundle charges).
The additional usage was generated when there was no data bundles available and you continued making use of the service.
We do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply02 Jul 2015, 11:01
Official
Hello ed swanepoel,
We are sorry for any inconvenience caused and for the delayed response to your post.
We have now perused your account and see that your invoice dated the 1st of May 2015 included additional usage of R107.91 (packet switch data call charges) and additional data bundle purchases to value of R345.61 (Wholesale data bundle charges).
The additional usage was generated when there was no data bundles available and you continued making use of the service.
We do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the delayed response to your post.
We have now perused your account and see that your invoice dated the 1st of May 2015 included additional usage of R107.91 (packet switch data call charges) and additional data bundle purchases to value of R345.61 (Wholesale data bundle charges).
The additional usage was generated when there was no data bundles available and you continued making use of the service.
We do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***