TH
Tiffany-Jade Hoon
1 reviews | Active since Mar 2015
04 Sept 2015, 13:43
My number got registered for 'CallerTunez'
My number got registered for the 'CallerTunez' service WITHOUT MY CONSENT OR PERMISSION.<br> <br> I only found out about this when work colleagues told me about it.<br> <br> I was billed 50c a day and I was forced to pay the cancellation fee for this service, in spite of the fact that I got signed up for it without being asked if I wanted this service.<br> <br> This is utterly unacceptable and I'd like some feedback on this as soon as possible...<br> <br> I.e. The total amount of money I lost
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MTN South Africa's replyOfficial
04 Sept 2015, 15:08Hello Gh051,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
Dial *141*5# to view, activate or cancel any WASP subscription.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
Dial *141*5# to view, activate or cancel any WASP subscription.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply04 Sept 2015, 15:08
Official
Hello Gh051,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
Dial *141*5# to view, activate or cancel any WASP subscription.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
Dial *141*5# to view, activate or cancel any WASP subscription.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***