1 reviews | Active since Aug 2017
My new mtn contract
I have bought a new cell phone at MTN South Gate in Nov 2017, and ever since then I have asked the staff to assist me with changing my new cell number to the old number which I have been using for years (as all my client have that number ). I have been running around , went to 4 MTN stores already and no one seems to know how to assist me. They ported my old number to MTN , without my benefits which is on the new contract . This matter is really frustrating as my client ‘s cannot get hold of me , which means I am losing business . I would just like MTN to add the benefits which is on my new contract to my old cell number .
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online confirming the prepaid sim card connected to cell number ***.
We have sent the request to the Revenue department to deactivate the contract for cell *** with sim card number *** to prevent for the system to generate early termination fees for this line. We do pick up there is usage on this sim card
Once the contract is terminated as non calling sim function the contract will be reactivated again with the *** as number for life with the sim card.
We are waiting on feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online confirming the prepaid sim card connected to cell number ***.
We have sent the request to the Revenue department to deactivate the contract for cell *** with sim card number *** to prevent for the system to generate early termination fees for this line. We do pick up there is usage on this sim card
Once the contract is terminated as non calling sim function the contract will be reactivated again with the *** as number for life with the sim card.
We are waiting on feedback.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,