1 reviews | Active since Mar 2016
my new damaged phone
on the 23rd of January 2016 I purchased a cell phone from Jabulani mall Woolworths a Samsung J1 ace from MTN network in cash but a week later the phone's screen froze I took it back to Woolworths and was told they will book it in for repairs or if the damage is too big it will be replaced I was assisted by Neo, three weeks later I got an sms from MTN to say that I had to pay R330.00 service charge I paid it on the 29th of feb the phone was dispatched on a wed or Thursday delivered at Jabulani mall the next week on Monday of which the phone was not fixed I was told I have to come fetch the phone as it was not fixed so I am unsatisfied with the outcome as I bought the phone for a purpose I did not want to buy a s****ped up phone that I have to fixed the report came back the phone was water damaged this is not the truth as that phone was fairly new and it never experienced any physical damage, or maybe is it that Woolworths now sells damaged phones I'm not sure I bought it a Woolworths because I expect quality service from Woolworths but I'm very disappointed in the service I got both from Woolw
Thank you for bringing this to our attention. We sincerely apologize for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
Prior to any repairs being undertaken, every device is disassembled and the liquid indicators and circuit boards are thoroughly inspected under microscope for liquid. Any traces of liquid found immediately voids all forms of warranty resulting in the device being BER (Beyond Economic Repair) in accordance with manufacturer warranty policy.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Ayanda
REQ:***
Thank you for bringing this to our attention. We sincerely apologize for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
Prior to any repairs being undertaken, every device is disassembled and the liquid indicators and circuit boards are thoroughly inspected under microscope for liquid. Any traces of liquid found immediately voids all forms of warranty resulting in the device being BER (Beyond Economic Repair) in accordance with manufacturer warranty policy.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Ayanda
REQ:***