My network has been cut for 2 months after paying almost R16k in cash!

Why we’re unable to rate this any company with zero stars on this platform is beyond me, especially since the ridiculous and poor service I’ve received from MTN SA deserves no stars whatsoever.

I have been to a total of 3 stores. My contract was sent into early termination without any knowledge hereof. None the less, I paid the deactivation fee (a huge sum of money which I understood) in November. It is now 2023 and I have not had my service switched back on nor any feedback from their “legal department” where my records are currently at for release back to the stores so that my network can be reactivated once again.

I was told I’m December that I needed to pay an ADDITIONAL amount to reactivate my contract, which I did and am now sitting on a total of R16k with no success. I cannot make or receive any calls or messages unless I am connected to wifi somehow. In store nobody is able to help me, and their call center is just as useless!! Nobody has any extension or telephonic link to their legal department which means the only way we can liaise with CIM (legal department) is via email! Their turnaround time for responses are 24-48 hours. I received a response to ONE of my 9 emails 3 weeks after sending!

This has affected my work completely as I cannot login to our system without the verification OTP sent to our numbers l. I am unable to login to anything or make any kinds of payments or purchase without an otp which is extremely inconvenient! Nobody can get hold of me and God forbid anything happens to me outside of a wifi range- I won’t be able to contact ANYBODY.

MTN, IF YOU SEE THIS- PLEASE REACTIVATE MY NUMBER!!!!!!!!!!!!!

Pathetic responses from your legal and call centers. Here are the people I’ve dealt with: Tshepiso Moletsane Mamokiritle Seloma Errol Maistry

I will commend an MTN superstar who’s been trying her level best to help me - MTN Kenilworth Center, Soraya Nagel has gone above and beyond her duties as an in store employee to help me with everything. Unfortunately, she too has been unsuccessful with hearing back from any of your legal department members!!

MTN!! DO BETTER!!!