NS
Ntiyiso S

1 reviews | Active since Jun 2016

13 Jun 2016, 18:33

My name dragged into debt

<p>I'm a very unhappy customer that had a contract with Nashua mobile, I wasn't informed about Nashua mobile closing down and about my contract being handed oVer to mtn, I only found out when mtn started debiting money from my account monthly and previously with Nashua I had a monthly limit where my phone was soft locked and I would purchase my own airtime, I tried contacting mtn customer care after these deductions were done, I sent them several emails ,I was then given options that I could set my own limit on my mobile I did that but still they carried on debiting more than I expected, I tried again to contact them but I was never assisted...a few days back I was contacted by a debt collection company telling me they representing mtn demanding I make payment or else I'll be taken to court, I don't even know if these people are legit as they are really harassing me </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply14 Jun 2016, 18:51
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

Kindly note that both your accounts N****760 and N****643 are with the legal department, we have escalated the matter to the legal department for further assistance.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ: **********