My MTNChoice 2GB R5 519 bill
Is this the way MTN makes their money? Blame it on a old contract? Say that I have no limit?<br> <br> ME de Leeuw ***<br> On 6 & 7 Feb 2016 I received a SMS that I exceeded my Credit Limit of R5 400 and my service have been suspended. I was horrified. I questioned the SMS at the Canal Walk store with Wayne - I went to the store on a daily basis from 8 Feb 2016 to sort this out - it is impossible. Data usage on WI-FI is 1.98 GIG from 14 Jan - 11 Feb. Why didn't I received a SMS when I used my 2GB data?<br> I renewed the contract in my name on 2014/11/05 and now they tell me this R5 400 limit was on the old original contract that was in my husbands name. I asked them to show me this limit and where I signed for it - the reply is it is how the old contracts work - I don't have the money to pay this and I refuse to do it
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have investigated and do pick up that the usage limit has been set up in 2014-11-5 but when we check the network the usage limit do not reflect. We have remove the usage limit and reactivate this, we checked the main system and the usage limit reflect.
The account will be credited for the January invoice.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have investigated and do pick up that the usage limit has been set up in 2014-11-5 but when we check the network the usage limit do not reflect. We have remove the usage limit and reactivate this, we checked the main system and the usage limit reflect.
The account will be credited for the January invoice.
Kind Regards,
Alice van der Merwe
***