LW
Laura W
1 reviews | Active since Jul 2015
02 Jul 2015, 10:05
My MTNChoice 100 contract issues
I took up a My MTNChoice 100 contract with a Sony Xperia Z3 Compact, advertised in the MTN Y'ello Deals May/June 2015 edition for R399. It was explained to me that my total cost per month for the contract would be R399, which is consistent with the advert. I have since received my first bill and have been charged separately for a data and sms bundle. Please may you assist me in sorting this out as soon as possible.
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MTN South Africa's replyOfficial
06 Jul 2015, 16:12Hello @Laura,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that for the invoice dated 2015-05-13, you were charged the monthly subscription fee plus a once off Customer Swap fee for the changes of ownership from Mrs Frances Elaine Weston to Miss Laura Frances Weston.
For the invoice dated 2015-06-13, you were charged the monthly subscription fee plus a once off upgrade fee. The bundles that were not discounted for in that invoice but a billing query has been logged.
Please note that I have logged a request with our billing department for the bundles that were not discounted for on the invoice dated 2015-06-13, REQ:*** for sms bundle and REQ:*** for the data bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that for the invoice dated 2015-05-13, you were charged the monthly subscription fee plus a once off Customer Swap fee for the changes of ownership from Mrs Frances Elaine Weston to Miss Laura Frances Weston.
For the invoice dated 2015-06-13, you were charged the monthly subscription fee plus a once off upgrade fee. The bundles that were not discounted for in that invoice but a billing query has been logged.
Please note that I have logged a request with our billing department for the bundles that were not discounted for on the invoice dated 2015-06-13, REQ:*** for sms bundle and REQ:*** for the data bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Peggy
REQ:***
MTN South Africa's reply06 Jul 2015, 16:12
Official
Hello @Laura,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that for the invoice dated 2015-05-13, you were charged the monthly subscription fee plus a once off Customer Swap fee for the changes of ownership from Mrs Frances Elaine Weston to Miss Laura Frances Weston.
For the invoice dated 2015-06-13, you were charged the monthly subscription fee plus a once off upgrade fee. The bundles that were not discounted for in that invoice but a billing query has been logged.
Please note that I have logged a request with our billing department for the bundles that were not discounted for on the invoice dated 2015-06-13, REQ:*** for sms bundle and REQ:*** for the data bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that for the invoice dated 2015-05-13, you were charged the monthly subscription fee plus a once off Customer Swap fee for the changes of ownership from Mrs Frances Elaine Weston to Miss Laura Frances Weston.
For the invoice dated 2015-06-13, you were charged the monthly subscription fee plus a once off upgrade fee. The bundles that were not discounted for in that invoice but a billing query has been logged.
Please note that I have logged a request with our billing department for the bundles that were not discounted for on the invoice dated 2015-06-13, REQ:*** for sms bundle and REQ:*** for the data bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Peggy
REQ:***